Due to the nature of charity, donation refunds are given at the sole discretion of charity management. The only circumstances in which refunds will be made are when an unauthorized use of your payment card is proved. If you become aware of fraudulent use of your card, or if it is lost or stolen, you must notify your card provider in accordance with its reporting rules.
If you have made an error in making your donation through the online payment gateway, please notify us within one (1) working day of your donation as we need to do the required bank reconciliation before processing your refund/cancellation request.
How to request for refund or cancellation?
To request a refund or cancellation, please contact us at: firstname.lastname@example.org Please note that request made later than one (1) working day of your donation transaction date will not be entertained.
For online transaction, the days incurring for refund/cancellation will take approximately one to two weeks while the credit card transaction will take approximately one to two months.